are Authorised Service Agents for:

If you have equipment that is faulty, please initially contact the Dealer whom you purchased the goods from, or the Dealer who installed the goods for you. The apparent fault may be caused by something else in your system (cable fault, blown circuit breaker etc) and you need to confirm that the problem is actually with your equipment.

If the goods are shown to be faulty, then please contact us to discuss service required. If we cannot sort out your problem over the phone, then the goods will have to be sent to us for checking.

Please note that we have a minimum charge out rate of one hour for bench testing equipment. If no fault is found you will be charged, and payment is required before the return of the goods to you.

You, the customer, are responsible for paying the freight on goods returned for service/repair. This covers both warranty and non-warranty returns. Independent Power (NZ) Ltd will cover the cost of freight for the goods being returned to you within New Zealand.

When equipment is returned to us under Warranty, we require proof of purchase, with date purchased and a copy of the original purchase invoice.

For non-Warranty goods, we will provide an estimate of the cost of repair before proceeding with the necessary repair work.

Payment in full is required before the goods are returned to you.

Payment can be made via Internet Banking, Visa/Mastercard or Cheque (requires clearance before the goods are returned). If collecting the goods, we have EFTPOS facilities available for payment purposes.

These companies should be contacted in the first instance by customers should they have a service issue with either GRAM or ELCOLD refrigeration products.